BetGuard acts as a central registry for self‑exclusion across Ontario’s regulated online gaming operators. Here’s how it works:
- Registration - You choose to self‑exclude by completing the BetGuard application. During registration, you select the duration of your self‑exclusion.
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Automatic Account Limitation - Once registered, all participating operators - including NorthStar Bets - are notified that your account must be blocked. This means:
- You cannot log in.
- You cannot place bets or play games.
- Operators must ensure ongoing access is restricted.
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Handling of Existing Accounts - For NorthStar Bets specifically:
- All open sports wagers are void.
- Any remaining balance is automatically withdrawn to your last payment method.
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Support & Resources - If you’re looking for additional support resources, please make sure to check out the following organizations:
- Centre for Addiction and Mental Health – CAMH
- Responsible Gambling Council of Ontario
- Another available service is the Connex Ontario Help Line 1-866-531-2600. We encourage our players and their family and friends to access these services to prevent problem gambling or to address any issues or concerns.
- If you would like to receive more information, support, or guidance regarding available financial counselling services, please visit the following link: https://www.canada.ca/en/services/finance/debt.html
- Ending Self‑Exclusion - When your selected exclusion period ends, you must complete the reinstatement process through BetGuard. Access can be restored once BetGuard confirms the exclusion is no longer active and subsequent verification checks no longer return a match.