Do I need to disable my VPN, Proxy or Remote Desktop Programs?

If you have a proxy, virtual private network (VPN), or remote desktop program running on your device, you won’t pass the geolocation checks necessary to use

To disable a proxy or virtual private network, you may need to:

  • Adjust your browser settings. 
  • Disable the VPN within your operating system. 
  • Uninstall the VPN.

For specific instructions, please consult with your Proxy or VPN service provider's support centre.

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